Privacy Policy

Last Updated: March 11, 2026

Portugal Magik Tours (“Portugal Magik”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

This policy applies to all websites, booking forms, communications, and services operated by Portugal Magik Tours.

If you have any questions about this policy, you may contact us at:

Portugal Magik Tours
Lisbon, Portugal
Email: [email protected]
Phone (USA): +1 (844) 923-2100
Phone (Portugal): +351 21 145 1860

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Identification Information

• Full name

• Email address

• Telephone number

• Country of residence

• Travel preferences

Booking Information

When you request or confirm travel services, we may collect:

• Travel dates

• Number of travelers

• Hotel preferences

• Flight information (optional)

• Special requests or dietary preferences

Payment Information

Payments may be processed via secure third-party payment processors such as Stripe or similar services. We do not store full credit card details on our servers.

Communication Data

If you contact us through:

• Website forms

• Email

• Phone calls

• SMS or messaging services

we may keep records of those communications.

Technical Data

We may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Referring websites

• Date and time of access

This information helps us improve the performance and usability of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• To respond to travel inquiries

• To prepare travel proposals and itineraries

• To process bookings and reservations

• To coordinate transportation, guides, and accommodations

Communication

• To communicate with you regarding your booking

• To provide updates about your travel services

• To answer customer support requests

Payment Processing

• To process payments and invoices through secure third-party providers

Website Improvement

• To analyze website usage and improve functionality and user experience

Legal Compliance

• To comply with applicable legal obligations and regulations

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process personal data:

Contractual Necessity
Processing necessary to provide requested travel services.

Legitimate Interests
To operate and improve our business and website.

Consent
Where you voluntarily provide information through forms or opt-in communications.

Legal Obligation
Where required to comply with tax, accounting, or regulatory obligations.

4. Sharing of Personal Information

We may share your information with trusted third parties when necessary to deliver travel services.

Examples include:

• Hotels and accommodation providers

• Transportation companies

• Local guides or activity providers

• Payment processors

• Communication service providers (such as SMS or email platforms)

All third parties are required to process your data securely and only for the purpose of delivering the requested services.

We do not sell personal data to third parties.

5. International Data Transfers

Because we serve international travelers, your information may be transferred to service providers located outside the European Economic Area (EEA).

When this occurs, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses

• GDPR-compliant service providers

• Secure data handling practices

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy.

Typical retention periods may include:

• Inquiry data: up to 24 months

• Booking and invoice records: as required by tax and accounting laws

• Communication records: as necessary for customer service

After the retention period expires, data may be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

• Remember preferences

• Analyze website traffic

• Improve website functionality

You may control cookies through your browser settings.

Disabling cookies may affect certain website features.

8. Your Data Protection Rights

Under GDPR and applicable privacy laws, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your personal data

• Restrict or object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

To exercise these rights, contact:

[email protected]

We will respond within the legally required timeframe.

9. Security of Personal Information

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• Secure website encryption (HTTPS)

• Restricted internal access to data

• Secure payment processing

• Trusted technology providers

However, no online system can guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected without parental consent, we will take steps to remove it.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, the updated version will be posted on this page with the revised “Last Updated” date.

Users are encouraged to review this page periodically.

13. Contact Information

If you have any questions regarding this Privacy Policy or how we handle personal data, please contact:

Portugal Magik Tours
Email: [email protected]
Phone (USA): +1 (844) 923-2100
Phone (Portugal): +351 21 145 1860
Location: Lisbon, Portugal